Terms & Conditions
Last updated:
1. About Rescue Fitter
Rescue Fitter ("we", "us", "the Platform") is a software dispatch technology platform and disclosed agent that connects stranded motorists ("Customers") with independent, self-employed mobile tyre fitters ("Fitters") operating in the United Kingdom.
Rescue Fitter does not directly employ, engage, or act as the principal for any Fitter. Fitters are independent third-party contractors who use the Rescue Fitter platform to receive and fulfil job enquiries. The contract for the supply of tyre fitting services is formed directly between the Customer and the Fitter. Rescue Fitter facilitates this connection, calculates live background tyre RRP estimates, and collects platform fees as a disclosed agent.
2. Acceptance of Terms
By using the Rescue Fitter website or mobile service, you confirm that you are at least 18 years of age, are the registered keeper or have authority to authorise work on the vehicle, and agree to be bound by these Terms & Conditions and our Privacy Policy.
3. The Booking Process & Live RRP Pricing
When you submit a booking through our platform, you agree that:
- The vehicle registration, tyre size, and breakdown location provided are accurate and complete.
- Estimated tyre prices displayed during checkout are generated via our live background database of recommended retail prices (RRP). Rescue Fitter applies zero markup to the tyre stock itself.
- You have confirmed your vehicle is in a safe stationary position (hard shoulder, Emergency Refuge Area bay, driveway, car park, or layby) and is NOT stopped in a live traffic lane.
- You will remain at or near the vehicle location until the Fitter arrives, or contact the Fitter directly if you need to move.
4. Platform Fee, Pre-Authorisations & Cancellation Rights
To initiate dispatch, Rescue Fitter places a temporary pre-authorisation payment hold (the "Platform Fee" — £25 Daytime / £50 Nighttime) on your payment card via Stripe at the time of request.
- 14-Minute Zero-Risk Guarantee: If Rescue Fitter is unable to match an active local Fitter to your job request within 14 minutes, the automated search stops, no payment is captured, and Rescue Fitter immediately triggers the automated release of the pre-authorisation hold. (Note: Depending on your bank, clearing times for the released hold to reflect in your available balance may vary).
- Express Request for Immediate Performance: By submitting a booking, you explicitly request that Rescue Fitter commences its matching and dispatch service immediately, well within the standard 14-day statutory cancellation period under the Consumer Contracts Regulations 2013. You acknowledge that once a Fitter accepts your job and is dispatched, Rescue Fitter’s platform service to you is fully performed, and you lose your statutory right to cancel for a full refund of the Platform Fee.
The Platform Fee is non-refundable in the following scenarios once a Fitter has accepted and begun travel:
- The Customer cancels the booking after a Fitter has been dispatched or has sourced the requested tyre.
- The Customer provides incorrect vehicle registration or tyre size details, rendering the sourced tyre incompatible.
- The Customer requires a locking wheel nut key but fails to declare or provide it upon arrival, resulting in an inability to complete the work. (Note: If the Fitter carries specialist removal tools, or if a Tyre Pressure Monitoring System (TPMS) sensor/valve is found to be pre-damaged or seized upon arrival, the Customer and Fitter may mutually agree to a separate fee for specialist removal or replacement directly between themselves on-site).
- The Customer abandons the vehicle or is absent from the specified breakdown location upon the Fitter's arrival.
- The vehicle cannot be safely accessed or worked on at the provided location.
5. Roadside Payment to the Fitter
Rescue Fitter does NOT collect or process payment for the tyre stock or fitting physical labor. The Customer pays the Fitter directly at the roadside upon completion of the fitting (via card or cash as agreed with the Fitter). The breakdown of fees is:
- Primary Tyre: Fitter Callout Charge (£60 Day / £100 Night) + Tyre Database RRP.
- Additional Tyres: Tyre Database RRP + £30 extra fitting fee per tyre paid 100% directly to the Fitter.
- Specialist On-Site Services (Locking Wheel Nuts & TPMS Valves): If a vehicle requires specialist locking wheel nut removal, or if an existing TPMS sensor/valve stem is seized, corroded, or requires replacement during the fitting process, any additional parts or specialist labor provided by the Fitter are subject to a separate fee agreed directly between the Customer and the Fitter at the roadside before that additional work is carried out.
6. Fitter Standards & Independent Status
All Fitters on the Rescue Fitter network are independent, fully insured mobile tyre fitting professionals. Rescue Fitter requires Fitters to maintain trade insurance as a condition of platform access. Rescue Fitter does not warrant individual workmanship and accepts no liability for defective fitting, wheel or valve damage, or issues caused by the Fitter. Any such disputes must be handled directly between the Customer and the Fitter.
7. Customer Safety Obligations
It is the Customer's sole responsibility to ensure their vehicle is parked safely before requesting dispatch. Rescue Fitter expressly does not dispatch to vehicles stopped in live carriageways or live traffic lanes. Hard shoulders and Emergency Refuge Areas (ERAs) are permitted, provided the Customer stands safely behind highway barriers where instructed by road safety guidance.
8. Limitation of Liability
To the maximum extent permitted by applicable law, Rescue Fitter's total liability to a Customer in connection with any single booking shall not exceed the Platform Fee paid by that Customer. We are not liable for indirect, consequential, or economic losses, including loss of earnings, missed flights, or accommodation costs. Nothing in these Terms limits liability for death or personal injury caused by negligence or fraud.
9. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales, subject to the exclusive jurisdiction of the courts of England and Wales.
10. Contact
For questions regarding these Terms, contact us at: hello@rescuefitter.co.uk